Customer Help



faq
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Contact Customer Service
0508454622
info@blushandbloom.com
 
Frequently Asked Questions

How do I make an order?

All you need to do is simply choose your product, including colour and size, and click on the Add to Shopping Bag’ button. You can carry on browsing our site and add other items to your order, until you are ready to pay. You can adjust your order via the shopping cart. Once you have finished browsing the products all you need to do is proceed to the check out, enter your details, payment method and detailed delivery address. On the Order Confirmation page you will need to select "purchase now". Depending on the payment method you selected, you will be directed to either 2Checkout.com or Paypal's secure payment processing page. To ensure your payment is fully processed please do not quit your Blush and Bloom session until 2Checkout or Paypal has approved your payment and you are redirected back to Blush and Bloom for final confirmation. Once the order has gone through you will receive an email confirming your order has been placed. Blush and Bloom uses secure servers to protect your personal information, including your name, address, and credit card information and our servers support industry-standard 128-bit SSL encryption.




What payment methods does Blush and Bloom accept?

We accept Paypal, Visa, Mastercard, American Express and Cash On Delivery payments. (COD is applicable to UAE customers only).

Both Paypal and credit card purchases will be processed and authorized by our approved out-sourced vendor solution 2Checkout.com. When you select "purchase now", if you have selected Credit card / Paypal via 2Checkout, you will be directed to 2Checkout.com secure payment processing page. To ensure your payment is fully processed please do not quit your Blush and Bloom session until 2Checkout or Paypal has approved your payment and you are redirected back to Blush and Bloom for final confirmation.

All Blush and Bloom payments will be processed in United Arab Emirates Dirhams. If you have been shopping on Blush and Bloom in either Euros, UK sterling, Australian or US dollars your order will default to AED at 2Checkout.com. If you prefer to checkout in a different currency you can do so by selecting one from the drop down menu provided on 2Checkout.com. (Please see a list of 2Checkout's accepted currencies below). As with any currency conversion, there may be a very small fee charged to your credit card for which you the purchaser are responsible. For more information on currency conversion fees and charges, please contact your bank. Currently 2Checkout accepts the following currencies:

United Arab Emirates Dirhams
US Dollars
Argentina Peso
Australian Dollars
Brazilian Real
Canadian Dollars
Danish Kroner
Euro
GBP-Sterlings
Hong Kong Dollars
Indian Rupee
Japanese Yen
Mexican Peso
New Zealand Dollars
Norwegian Kroner
South African Rand
Swedish Kroner
Swiss Francs

If you are paying by Cash on Delivery we ask you to please have the exact money ready to avoid our delivery staff having to carry lots of change, and be sure to be available to receive the order at the specified address at the time communicated by the courier company. Cash payments must always be made in AED currency.

We also accept orders via email. Simply email us, let us know what you want and your method of payment. We will contact you within 24 hours to discuss your order. Alternatively, if you'd rather speak to a person, please give us a call on +971 508454622 and we will process your order over the phone.

Sorry, but we're unable to accept payment via cheque, bank transfer or any method other than those listed above


Is it safe to order online with Blush and Bloom?

Of course. Blush and Bloom uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online feel free to contact us by email at info@blushandbloom.com and we will contact you to arrange the order. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company to ensure your credit card is not being used fraudulently. 


Is my personal information kept private?

Your personal information is kept private and confidential at all times. We will never rent or sell your personal information. At no time do we share any of our customers’ information with any other parties for marketing purposes. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We do retain customer contact information in the interest of further communication with our customers. When you create an account with Blush and Bloom we will need to know your name, mailing address, email address and contact number. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

We may however use your contact details to inform you of the latest maternity news, offers and products if you have opted to receive them. If you decide you would no longer like to receive these updates, you can unsubscribe at any time. If at anytime you would like your information removed from our files altogether, please contact us and we will be happy to assist. Read our full privacy policy


What are cookies and should I be concerned about them?

To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that's stored by your Web browser on your computer. It's used to do things like see how you navigate our web site and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalise your online experience, and personalise offers to you based on your unique tastes and purchase history. 


Do I need to set up an account to place an order?

Yes all Blush and Bloom purchases must be made with a Blush and Bloom account. When shopping with a Blush and Bloom account you can:
  • track your orders and review past purchases
  • create a personalised Wish List that you can email to friends and family for baby shower gifts ideas
  • add sold out items to your Wish List so you can see if more stock arrives
  • save your billing and shipping addresses so you can shop even quicker next time
  • add items to your shopping bag that will remain until your remove them or check them out
  • manage your account details, address book and email preferences
  • send personalised gift cards to your loved ones via email or post
  • get free gift wrapping
  • enjoy free delivery for UAE customers who spend AED 250 or more
To create an account, simply click on 'Sign in' and fill out the section titled ‘Create an Account with Blush and Bloom’.  


What do I do if I’ve forgotten my password?
If you have forgotten your password, click on the ‘Forgot Password?’ link on the Sign In page. Follow the instructions and we will email you a new password immediately. 


Which size should I choose?

All products are sold by the sizing system used by the brand/designer. Simply click on the size guide on each product page to establish your size for that product. Please note that sizes can vary greatly depending on the brand. Where possible we have also provided the actual dimensions of products for you to compare with your own body measurements. You will also find a size conversion chart to guide you on every product page as well as a 'size & care ' section with further information on how the garment fits, and whether it runs true, small or large to size.


How do I change currency?

Using your IP address the Blush and Bloom website will try and display the currency depending on the region you are viewing our store from. If you would like to view the site in a different currency simply click on the flag of your preferred currency in the top right corner of the website. Blush and Bloom currently displays in UAE Dirhams, Euros, UK Sterling, US Dollars and Australian Dollars.  Please note that although you may browse the Blush and Bloom website in UAE Dirhams (AED), your final invoice will be converted into US Dollars or another preferred currency depending on your payment method, as Paypal and 2Checkout currently do not accept AED. 


How do I know if an item is in stock?

All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.  If a size is not displayed in the ‘Select Size’ drop down box this means that size is currently out of stock.  If the product you want to buy is out of stock, please email info@blushandbloom and we will let you know when we expect it to be back in stock. 


Which countries does Blush and Bloom ship to?

Blush and Bloom ships to 220 countries worldwide as follows:  

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cook Islands, Costa Rica, Cote d’Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea-South, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia (Federated States of), Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grendadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Syria, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Yemen, Zambia, Zimbabwe.


Does Blush and Bloom ship to Post Office Boxes?

Blush and Bloom only delivers throughout the United Arab Emirates and worldwide using United Parcel Service couriers. As all parcels need to be signed for we ask that you DO NOT provide us with a Post Office Box address. Where possible please have deliveries sent to a work place or residence where someone is available to receive and sign for the item. 


How much duties and taxes will I have to pay?

Blush and Bloom is based in the United Arab Emirates so by default no Taxes, GSTs and VATs are chargeable and therefore not included in our pricing. However, as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. Blush and Bloom will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as it’s rules and regulations for importing foreign goods and products. 


What packaging will my order be shipped in?

On the exception of sale items all orders will be delivered to you in our beautiful signature carrier bags or boxes. Sale orders will be delivered in Blush and Bloom’s simple white carrier bags. If you prefer you can also opt at checkout to have your order beautifully gift wrapped. 


Does Blush and Bloom ship to multiple addresses?

Unfortunately you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. Please contact info@blushandbloom.com for assistance. 


When will my order be sent?

Depending on availability of product, all orders placed before 3pm will be dispatched from Blush and Bloom that day. However any orders placed on a Friday or public holiday will not be dispatched until the next business day. 


When will my order arrive?

Any orders placed before 3pm within Dubai should be delivered the next business day.
Orders placed after 3pm or throughout the UAE will be delivered within 1-2 business days.
Orders placed anytime on a Friday or on a public holiday will be delivered 1-2 days following the next business day.
International orders will be delivered within 4 – 7 business days. 

Please note that although we aim to dispatch orders made before 3pm the same day sometimes we cannot dispatch all orders immediately.  Blush and Bloom cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Blush and Bloom are not responsible for any delays caused by destination customs clearance processes. Please see our Delivery Information section for more information of delivery timeframes.  


Is my package insured?

Blush and Bloom insures each purchase against theft and accidental damage during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Blush and Bloom and transfer of responsibility in the same way.  If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.  


Do I need to sign for my order?

We require proof of delivery for all orders. We cannot authorise packages to be delivered without a signature. 


Can I change my shipping address after my order has been dispatched?

We are unable to redirect orders once items have been dispatched. Please ensure you provide the correct shipping address when checking out to ensure your package arrives at your desired destination. 

Can I add items to an existing order?

As a rule Blush and Bloom prefers not to add any items to an existing order and you will be required to create a new order for the extra items. However if you contact Blush and Bloom within 2 hours of making your original order either by email at info@blushandbloom.com or by phone on +971 50 8454622 we will review each request on a case by case basis provided the original order has not already been dispatched. 


How will I know Blush and Bloom has received and processed my order?

After you place your order, you will be sent an email confirming that your order has been received and your credit card or Paypal account has been charged.  Your card is debited at the time you submitted your order at Paypal or on 2Checkout.com. In the rare instance that any of the items you have ordered are not available, we will contact you immediately by phone or email to arrange for a full refund or product exchange if preferred. 

Where is my order?

Please note that although we aim to dispatch orders made before 3pm the same day sometimes we cannot dispatch all orders immediately. Blush and Bloom cannot dispatch an order the same day if it was placed after 3pm, or if it was ordered on a Friday or public holiday. In these circumstances Blush and Bloom will endeavour to dispatch the order the next business day.

Once your order has been shipped, you will receive email confirmation of your shipping details and a UPS tracking number which you can enter on the UPS website to track your order.

Blush and Bloom cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Blush and Bloom are not responsible for any delays caused by destination customs clearance processes. Please see our Delivery Information section for more information of delivery timeframes.  

What are the returns/exchange policy?

There is nothing that pleases us more than a happy customer. Your satisfaction is our priority. If you are not completely satisfied with your purchase you may return or exchange your item(s) on approval from Blush and Blo A return or exchange request must be made within 7 days of receiving your order. Requests made outside this timeframe may not be considered. Blush and Bloom will review every return and exchange request on a case by case basis. All approved return and exchange requests will only be honoured provided Blush and Bloom receives the item(s) unused, unworn, unwashed, with no perfume smells or odours, in their original packaging with all tags still intact and accompanied by proof of purchase. We are unable to accept goods that are not in the original sale condition. Returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

We cannot accept returns on items that were purchased on sale. For exchange requests, if Blush and Bloom does not have your preferred size or colour in stock, or the item has been discontinued, we can issue a gift card to the same value, or you can ask for a returns request. Blush and Bloom does not offer refunds on gift purchases unless the item is faulty. If the item is faulty the original gift purchaser may wish to make a returns request and ask for a refund.

See our full returns/exchange policy and find out how to arrange a return or exchange. 

What if my goods are damaged or faulty?

We take great care ensuring your goods have been checked for damages prior to delivery. If however they are found to be damaged or faulty on delivery, please notify us within 7 days of receiving your goods. A return or exchange request must be made within 7 days of receiving your order. Requests made outside this timeframe may not be considered. Blush and Bloom will review every return and exchange request on a case by case basis. Blush and Bloom will only issue a refund or exchange for faulty items on approval of fault.  Blush and Bloom also offers a repair service.  Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All approved return and exchange requests for faulty items will only be honoured provided Blush and Bloom receives the item(s) unused, unworn, unwashed, with no perfume smells or odours, in their original packaging with all tags still intact and accompanied by proof of purchase. We are unable to accept goods that are not in the original sale condition. Returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer. See our full policy on exchanging and returning faulty items

How do I return or exchange an item?

We hope that you will be delighted with your new Blush and Bloom purchase. If however you are not completely satisfied with your purchase we encourage you to contact us immediately via email at info@blushandbloom.com or call us on +971 508454622 to arrange an exchange or return request.

An exchange or return request must be made within 7 days of receiving your order. You should then return your item(s) within 14 days (30 days for international customers outside the UAE), of receiving an approval email from Blush and Bloom. Items returned outside these timeframes may only be accepted at the discretion of Blush and Bloom and will only be refunded as a store credit. Return or exchange requests made after 7 days of receiving your order will only be granted at our discretion.

See our full conditions for returns and exchanges


Will I be refunded the full value of my order?

Blush and Bloom will refund the item’s purchase price less the delivery cost. For UAE orders less than AED250 a delivery cost of AED20 is charged and AED150 is charged for all international orders. To cover our delivery costs Blush and Bloom reclaims this charge for all returns. If more than 1 item is returned from one order the delivery cost will only be deducted once. 


Does Blush and Bloom offer a repairs service?

Yes, if Blush and Bloom thinks an item is repairable we will offer a complimentary repairs service up to a year from the date of purchase. For more information please contact info@blushandbloom.com.